Privacy Policy.

01Who we are

Driive (“we,” “us,” or “our”) is a B2B scheduling and booking platform for home-service businesses, available at getdriive.com. This policy explains how we collect, use, and protect your data in plain language.

02What data we collect

Information you provide

• Name, email address, and phone number
• Company name and business details
• Appointment, booking, and lead data entered into the platform
• Billing and payment information (processed by Stripe)
• Calendar data when connecting Google Calendar or Outlook
• Addresses and location data for scheduling and routing
• Files and images uploaded (company logos, avatars)
• Messages sent via forms or email

Information collected automatically

• Device type, browser, and operating system
• IP address and approximate location
• Pages visited, clicks, and time spent on site
• Cookies and tracking pixels

03How we use your data

• Scheduling and booking: core service delivery.
• Calendar sync: syncing with Google Calendar or Outlook.
• Routing and maps: drive time calculation and address geocoding.
• AI features: lead scoring and text embeddings.
• Communication: transactional emails, SMS, onboarding, product updates.
• Marketing: promotional emails (consent-based, unsubscribe available).
• Payments: processing subscriptions and billing via Stripe.
• Analytics: understanding site usage for improvements.
• Advertising: measuring ad performance via Google, Meta, Reddit pixels.
• Error monitoring: bug detection via Sentry and application logs.
• Support: responding to questions and troubleshooting.
• Security: fraud detection and platform protection.

04Cookies & tracking pixels

No tracking scripts load until you give consent via our cookie banner. Details are available in our Cookie Policy.

05Subprocessors & service providers

Infrastructure & platform

Payments

Communications

Integrations

Analytics & advertising

AI & machine learning

Monitoring & observability

06When we share your data

• Service providers: the vendors listed above, for their specified purposes only.
• Legal requirements: when required by law, court order, or government request.
• Business transfers: during mergers, acquisitions, or asset sales.
• With your consent: when you explicitly agree.

We do not sell your personal information. See our Do Not Sell page for CCPA opt-out options.

07Your rights under CCPA (California residents)

California Consumer Privacy Act rights include:

• Right to know: request collected personal information.
• Right to delete: request personal information deletion.
• Right to opt out: opt out of sale or sharing of personal information.
• Right to non-discrimination: no differential treatment for exercising rights.

Contact privacy@getdriive.com or visit our Do Not Sell / Share page to exercise your rights. Response time: 45 days.

08Data security

We use industry-standard security measures including encryption in transit (TLS), encrypted databases, and access controls. No system is perfectly secure, but we take reasonable steps to protect your data.

09Data retention

We maintain your data while your account is active or as needed to provide our services. Upon account deletion or a deletion request, we remove personal data within 30 days, except where retention is required by law.

10Data deletion requests

Send deletion requests to privacy@getdriive.com with “Data Deletion Request” in the subject line. We will confirm receipt and complete the deletion within 30 days.

11Children

Driive is a business tool not intended for anyone under 13 years old. We do not knowingly collect data from children under 13 and will promptly delete such data if discovered.

12Changes

We update this policy periodically. The “Last updated” date at the top reflects changes, and we will communicate significant updates via email or a notice on the site.

13Contact

Privacy questions can be directed to privacy@getdriive.com.

Driive, United States